I got my first telemarketing cold call on my cell phone today. The call was a prerecorded message stating that the warranty on my vehicle may have expired, but that it might not be too late to extend the coverage. I just had to press “1″ to see if I could take advantage of this possibility.
As I was listening to the call, I flashed back to two recent instances where I was with friends who got this same type of call on their cell phones. I happened to be at my computer, so as soon as I hung up I ran a web search to see if this was a well-known scam. I came across a few web sites devoted to collecting user-submitted reports/complaints of telemarketing calls, and the auto warranty call I received does seem to be quite popular at the moment.
While the web sites I referenced above were helpful in confirming the popularity of the telemarketing calls, they don’t have any power to stop the calls.
The FCC has a consumer fact sheet on Unwanted Telephone Marketing Calls that contains some information I found to be a little surprising at first. The fact sheet states that automatic dialing systems may not be used to call a wireless phone service. (Exceptions are made for emergency calls and calls made with prior consent.) The rule likely stems from the fact that wireless phone services typically charge users for incoming calls.
The fact sheet states that the FCC can issue citations and fines against companies that violate this or any other of the listed rules. Consumers can help the FCC gather data by filing an official complaint. I used the online Form 1088 found at http://www.fcc.gov/cgb/complaints.html; it was quite easy to fill out.
Other ways to file a complaint are:
- e-mailing fccinfo@fcc.gov;
- calling 1-888-CALL-FCC (1-888-225-5322) voice;
- calling 1-888-TELL-FCC (1-888-835-5322) TTY
- faxing 1-866-418-0232;
- or writing to:
Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries & Complaints Division
445 12th Street, SW
Washington, DC 20554.
P.S. While writing this post, I got my second telemarketing call on my cell phone. This time for a satellite television and DVR installation. I promptly filed another complaint with the FCC.


